Take Control of Your Gambling at Spinmaya: Limits, Breaks and Gambling Support starts with setting boundaries for money and time. Decide in advance what you can afford to lose and stop when you reach that limit.
On this page, we explain how to recognise signs of gambling problems and where to find support. If you have any questions for us, you can contact us via email or Live Chat.
Playing at Spinmaya for Fun
Think of gambling as a paid form of entertainment, not a way to make money. Every bet can be lost, and a previous result does not predict the next one.
Different types of casino games work in different ways. Below, we explain what each type of game involves so that you can read the rules more carefully before placing a bet.
- Slots — In slots, reels with symbols spin. Read the paytable to understand which combinations can result in a prize.
- Live table games — In live table games, you follow a dealer through a live stream. Check the table rules before placing a bet.
- Card games — Card games use cards to determine how the game progresses and its outcome. Read which decisions you can make during a round.
- Jackpot games — A jackpot game offers a potential jackpot prize. Check which bet or game action is required to qualify for it.
Setting Personal Rules Before Playing
Set your personal rules before you begin, when you are not yet involved in a game. Write them down so that you can refer to them while playing.
Decide How Much Money You Want to Spend
Choose an amount that remains after paying your regular bills and other essential expenses. Do not borrow money to gamble or try to recover losses.
Decide How Long You Want to Play
Choose an end time in advance and set an alarm outside the game. This way, you do not have to rely on your sense of time while playing.
Set a Fixed Stopping Point
Stop as soon as you reach your spending limit or end time, even if you still have money in your balance. Close the game and do something else instead of playing just one more round.
Setting Limits in Your Spinmaya Account
A personal limit only works if you stick to it. Ask us via email or Live Chat which options are available to limit your account activity.
Setting a Deposit Limit
A deposit limit applies to the money you add to your account, not to your total losses. Therefore, also keep track of how much you wager from an existing balance.
Setting a Loss Limit
A loss limit helps you decide when to stop after losing an agreed amount. Include losses from multiple playing sessions if you have set a budget covering those sessions.
Setting a Playing Time Limit
A time limit can prevent a gaming session from lasting longer than you intended. Also use an alarm and take your end time seriously, even when a game is still in progress.
Taking a Break from Gambling
A break gives you space to distance yourself from bets and outcomes. You do not have to wait until you experience financial problems before deciding to stop.
Taking a Short Break
Close the game, put your device aside and decide when you will reassess whether you want to play. Do not use this time to plan how to recover a loss.
Self-Excluding for a Longer Period
If you want to stop gambling for longer, ask us via email or Live Chat how to request self-exclusion. Clearly state that you no longer want access to gambling.
Closing Your Account Completely
If you want to close your account, contact us via email or Live Chat. Also ask how any remaining balance should be handled.
Keeping Track of Your Gambling
Record your deposits, withdrawals, start time and end time for each gaming session. Compare these details with your personal rules to see whether you are playing more often or for longer than you intended.
If you want to play a slot, you can follow this sequence to understand how it works before consciously deciding whether to wager real money.
- Find a game — First, choose a type of game whose rules you want to learn. Open the game information and read how a round works before wagering money.
- Read the RTP — Look for the return-to-player percentage in the information panel. Treat this as a theoretical average over many bets, not a promise of what you will receive during your session.
- Choose your bet — Select a stake per spin that fits within your predetermined budget. Consider how many spins you could afford with that amount if you did not win anything back.
- Practise and decide — Use a demo mode if the game offers one to learn the controls. If you then choose to play with real money, stick to your spending limit and end time.
When Does Gambling Become a Problem?
Gambling can become a problem when you lose control or when playing affects your finances, work, health or relationships. Take these consequences seriously, even if they start small.
Warning Signs You May Notice in Yourself
Pay attention to whether you constantly think about gambling, bet more than you agreed to or play to escape stress and worries. Trying to win back losses is also an important warning sign.
Warning Signs Others May Notice
People close to you may notice that you cancel plans, borrow money or become secretive about your spending. Listen to their concerns and discuss specific examples without immediately dismissing them.
Playing Responsibly with Bonuses and Jackpots
A bonus or jackpot does not change the possibility of losing your stake. Do not let a potential prize persuade you to play longer or spend more than you planned.
Before choosing a game, you can use the game information to understand how it works and what it may cost. The following points help you review that information carefully.
- RTP — The return-to-player percentage describes a theoretical average over many bets. It does not predict how much you will get back in a single session.
- Volatility — Volatility describes the pattern of potential payouts. A high-volatility game may have longer periods without a larger prize.
- Bonus features — Read how a bonus feature is activated and what happens during it. A feature does not guarantee a win and may be part of a paid spin.
- Bet range and demo — Check the minimum and maximum stake and choose an amount within your budget. An available demo uses play money and does not offer real payouts.
Spinmaya and the Dutch CRUKS Register
CRUKS is the Dutch gambling exclusion register. Registration prevents participation with Dutch operators that are required to check the register. Ask us about your options if you want to stop gambling.
Where to Find Help in the Netherlands
You can seek support without first having to prove that you have a serious problem. A conversation can help you understand your situation and decide on your next step.
Anonymous Advice from Loket Kansspel
Loket Kansspel provides information and anonymous advice about gambling. You can also contact them if you are concerned about someone else.
Peer Support Through AGOG
AGOG offers support to people experiencing gambling problems and their loved ones. Connecting with others in similar situations can help you share experiences with people who understand what you are going through.
Help from Your GP or Addiction Treatment Services
Talk to your GP about how gambling affects your daily life. Your GP can help you consider suitable support and refer you to addiction treatment services if necessary.
If Someone Close to You Gambles Too Much
Choose a calm moment and explain which changes you have noticed and how they affect you. Offer to look for help together, but do not take on debts that you cannot afford to pay yourself.
Protecting Children and Teenagers
Keep your login details and payment methods out of reach of minors. Log out after use and explain to children that gambling costs money and is not a reliable way to earn it.
A Quick Check of Your Own Gambling Behaviour
Ask yourself whether you are staying within your budget, stopping on time and able to speak openly about your gambling. If the answer to any of these questions is no, take a break and discuss it with someone you trust.