Depositing and Withdrawing Money at Spinmaya: Payment Methods and Tips helps you prepare a payment and track your balance. You will learn which details you may need and what you can do if a transaction fails.
Our support team is available via email and Live Chat. When asking about a payment, have the amount and transaction date ready, but do not share your password or full card details.
| Feature | Deposits | Withdrawals |
|---|---|---|
| Methods | Debit card, credit card, Skrill, Neteller, prepaid | Debit card, credit card, e-wallet |
| Processing | Immediately credited to your balance | After approval |
| Fees | None at Spinmaya | None at Spinmaya |
| Verification | Not required | ID and proof of address for the first withdrawal |
| Budget | Your own deposit limit | Only to your own account |
| Support | Email and live chat | Email and live chat |
Payments at Spinmaya at a Glance
A deposit increases your available playing balance; a withdrawal is a separate request to receive available funds back. Keep the confirmation of each transaction until you see the result in your balance or payment account.
These features help you with different stages of a payment, from choosing an amount to asking us a question.
- Cashier for deposits — In the cashier, you prepare a deposit by selecting an amount and a payment method displayed there.
- Withdrawal function — Through the withdrawal function, you request a transfer of your available balance and check the payment details you have entered.
- Account details — Your account details are important during identity verification: compare your name and personal information with your supporting documents.
- Email and Live Chat — Our support team is available via email and Live Chat when you need help with a payment.
Payment Methods at Spinmaya
A payment method determines how you send money and which details you enter when making a payment. Check the cashier to see which options you can select before confirming an amount.
Debit Cards and Credit Cards
When making a card payment, you generally enter your card details, and your bank may ask for additional confirmation. Check the amount before providing that confirmation and never share your PIN with anyone else.
E-Wallets Such as Skrill and Neteller
An e-wallet is a separate payment account that allows you to confirm a payment without entering your bank details every time. Skrill and Neteller are examples of such services; mentioning them here does not confirm that you can use them with us.
Paying with a Prepaid Card
You use a prepaid card with an amount of money that has already been loaded onto it. Before making a payment, check that the card has sufficient funds and that you have entered the card details correctly.
Your First Deposit at Spinmaya
Log in to your account and go to the cashier to prepare a deposit. Only choose an amount after deciding how much you want to spend and can afford to lose.
Follow these steps to prepare your account and first payment. Accepting a bonus is optional; read the terms and conditions before deciding.
- 1. Register — Create an account using your own details and check that your name and other personal information have been entered correctly.
- 2. Verify your identity — If we request identity verification, provide clear, legible supporting documents that match the information in your account. This allows us to verify your details; if you have any questions, contact us via email or Live Chat.
- 3. Make a deposit — Go to the cashier, choose a displayed payment method and confirm only an amount that fits within your predetermined budget.
- 4. Review a bonus and play — Read the terms and conditions of any bonus offer before accepting it. Then start playing and keep track of your spending.
Accessing the Cashier in Your Account
In the cashier, you initiate the payment from your own account. Before entering payment details, check that you are logged in to the account where you want to receive the funds.
Choosing an Amount and Payment Method
Enter the desired amount and select a payment method available in the cashier. Compare the amount you have entered with your own budget before proceeding.
Completing the Payment
Follow the payment instructions and confirm the transaction once you have checked the details. Wait for confirmation and then check your playing balance before making another payment, if necessary.
Deposit Limits and Fees
A payment limit determines how much you can use in a single transaction. Fees may affect the amount your bank or payment service deducts from your account.
Review these points before making a deposit. This will help you understand which conditions may affect your payment and a later withdrawal, while keeping your budget under control.
- Licensing information — Look for licensing details and check whether the operator is authorised to offer gambling services to players in the Netherlands.
- Bonus terms and conditions — When considering a bonus offer, read the wagering requirements and game restrictions so that you understand how they may affect a withdrawal.
- Payment limits — Check the displayed minimum and maximum limits before entering an amount that falls outside your own budget.
- Verification and gambling budget — Check which identity details are required and decide in advance how much money and time you want to spend gambling.
Minimum and Maximum Deposit Amounts
A minimum is the lower limit for a transaction, while a maximum is the upper limit. If your amount falls outside a displayed limit, adjust it before attempting the payment again.
Fees Charged by Spinmaya and Your Bank
Before confirming, check whether any fees are displayed for the payment. You can also check with your bank or payment service to see whether it charges fees, for example, for currency conversion.
Depositing with a Bonus
A bonus and a deposit are not the same thing: bonus funds may be subject to conditions before you can withdraw winnings earned with them. When considering an offer, read the wagering requirements, validity period and any game restrictions before accepting it.
Withdrawing Your Winnings
To make a withdrawal, you submit a request to transfer your available balance to a payment account. First, check which portion of your balance is available for withdrawal and whether any bonus conditions still apply.
Requesting a Withdrawal
Go to the withdrawal function in your account, enter the amount and check the payment details before confirming your request. Keep the confirmation so that you can identify the request later.
How Long a Withdrawal Takes
A withdrawal may involve several stages: the request is processed, and then the payment service must complete the transfer. Identity verification or incorrect payment details may cause additional delays.
Tracking Your Withdrawal in Your Account
Check the status of your request in your account and compare the amount with your confirmation. If the request is marked as completed, also check the receiving payment account.
Withdrawal Limits
A withdrawal limit may determine how much you can withdraw per request. If an entered amount is not accepted, check the message and adjust the amount without exceeding your available balance.
Verifying Your Account
During identity verification, your account details are compared with supporting documents. Make sure that the name and other personal information in your account match the documents you submit.
Which Documents You Need
An identity document can be used to confirm your identity, while proof of address can verify your residential address. Submit only the documents requested for your verification and make sure the information is legible.
Avoiding Verification Delays
Take a clear photo showing the requested details and check that the document is valid. A cropped or unreadable image may mean that you need to provide supporting documents again.
If a Payment Fails
A failed payment requires a different approach from a payment that is still being processed. First, check the status and your payment account to avoid unintentionally starting a second transaction.
Your Deposit Does Not Appear in Your Balance
Compare the transaction confirmation with your playing balance and check whether the amount has actually been deducted from your payment account. Contact us if you need assistance and provide the amount and date.
Your Withdrawal Has Been Rejected
Read the reason given in the notification and check whether your payment details and account information match. If you cannot resolve the issue, ask us via email or Live Chat what you can do about that request.
Making Secure Payments at Spinmaya
Use a unique password for your account and only confirm payments after checking the amount. Do not send us your password, PIN or full card details when asking a payment-related question.
Keeping Your Gambling Budget Under Control
Decide in advance how much money and time you want to spend gambling and stick to that limit. Do not try to recover losses by making another deposit; stop when your budget runs out.